About Me

photo of Mark

An accomplished product design leader with expertise in driving large-scale digital transformations and delivering impactful user experiences across fintech, banking, and logistics industries.

At Visa, I’ve led the redesign of cross border payments and treasury applications, saving over $5M by optimising workflows and reducing reliance on contractors. At Maersk, spearheaded a complete mobile app redesign, driving a 300% usage increase post-launch. Known for his strategic thinking, having integrated AI into workflows to boost efficiency by 25%, and the ability to deliver complex data-heavy interfaces in compliance with global standards. Excels at building collaborative teams and delivering solutions that drive business growth. 

My proficiency spans project and design team management within Agile settings, with an unwavering commitment to upholding high standards and ensuring client satisfaction. I maintain a keen interest in emerging technologies like Blockchain and AI, showcasing adaptability and a forward-thinking mindset.

Ready to bring my unique blend of experience, creativity, and strategic vision to your team, I am poised to contribute to the continued success of innovative projects in your organisation.

Curriculum Vitae Link >>

Skills:

Leadership and Team Management:

The ability to lead and manage UX teams effectively, fostering collaboration and maintaining a positive work environment.

Skill in mentoring, coaching, and upskilling team members to enhance their individual and collective capabilities.

Strategic Thinking:

A strategic mindset to align user experience goals with overall business objectives.

The capacity to develop and communicate a clear UX strategy that contributes to the success of the organisation.

User-Centered Design (UCD):

Proficiency in user-centered design principles and methodologies to ensure that products and services meet the needs and expectations of the target audience.

Skill in conducting user research, usability testing, and incorporating feedback into the design process.

Communication and Collaboration:

Strong interpersonal and communication skills to effectively collaborate with cross-functional teams, stakeholders, and C-level executives.

The ability to articulate and advocate for UX decisions, ensuring a shared understanding of the value of user experience within the organisation.

Problem Solving and
Critical Thinking:

Aptitude in identifying and solving complex UX challenges by employing critical thinking and problem-solving skills.

The capacity to analyse user feedback, data, and trends to inform design decisions and optimise the user experience.