About Me

photo of Mark

Over two decades of dynamic design and management expertise, I’ve been at the forefront of major Fintech, banking, logistics, mobile B2B, data viz, gaming, and marketing ventures. My leadership skills extend beyond traditional design management, as I specialise in Agile/Scrum methodologies, mentoring, and up-skilling junior designers to fortify teams for the seamless delivery of business software applications.

My track record speaks volumes—successful project and team management, forging robust stakeholder relationships, and consistently delivering innovative, market-leading software design in Agile environments. I take immense personal pride in driving excellence, ensuring the highest pixel-perfect standards, and championing UX methodology.

My proficiency spans project and design team management within Agile settings, with an unwavering commitment to upholding high standards and ensuring client satisfaction. I maintain a keen interest in emerging technologies like Blockchain and AI, showcasing adaptability and a forward-thinking mindset.

In my recent role, I lead a cross-functional agile design development and business analysis team of 10, elevating Visa’s legacy internal payment and treasury applications for a B2B cross-border payments service. This involved designing intricate data-heavy user interfaces/viz, AI simulations, and mobile applications.

I am adept at organizing and directing workshops, conducting user research, and presenting findings to C-Level management. My responsibilities extended to overseeing the design, development, and delivery of a future payments platform, adhering to the strict VISA brand guidelines and VGAR/W3C accessibility standards.

In terms of achievements, I spearheaded the launch of a global innovation program across three continents, coaching the winning Best Innovation Team at the yearly hackathon finals. Additionally, I served as the UX leader for the innovative future banking application, Lendercomm—an award-winning Blockchain platform for syndicated bank lending. LenderComm News

Ready to bring my unique blend of experience, creativity, and strategic vision to your team, I am poised to contribute to the continued success of innovative projects in your organisation.

Curriculum Vitae Link >>


Leadership and Team Management:

The ability to lead and manage UX teams effectively, fostering collaboration and maintaining a positive work environment.

Skill in mentoring, coaching, and upskilling team members to enhance their individual and collective capabilities.

Strategic Thinking:

A strategic mindset to align user experience goals with overall business objectives.

The capacity to develop and communicate a clear UX strategy that contributes to the success of the organisation.

User-Centered Design (UCD):

Proficiency in user-centered design principles and methodologies to ensure that products and services meet the needs and expectations of the target audience.

Skill in conducting user research, usability testing, and incorporating feedback into the design process.

Communication and Collaboration:

Strong interpersonal and communication skills to effectively collaborate with cross-functional teams, stakeholders, and C-level executives.

The ability to articulate and advocate for UX decisions, ensuring a shared understanding of the value of user experience within the organisation.

Problem Solving and
Critical Thinking:

Aptitude in identifying and solving complex UX challenges by employing critical thinking and problem-solving skills.

The capacity to analyse user feedback, data, and trends to inform design decisions and optimise the user experience.